Please follow the procedure below for all orders you receive.
Following these procedures will help ensure that your shipment is properly received and will reduce issues and make any disputes easier to resolve.
All disputes must be filed within 2 business days of receiving an order.
Please read each item carefully
Do not refuse the shipment - you will be liable for the shipping cost and cannot file a dispute if you refuse it.
Ensure that the pallet or box count matches your invoice and bill of lading. Take note of all identification numbers.
Review the delivery receipt and sign only for services performed.
Keep a copy of your delivery receipt.
Before unloading the truck, inspect the overall condition of your shipment. If there are signs of excessive damage caused by obvious carrier negligence, take pictures while the goods are still in the trailer. Please take detailed notes describing the issues including pallet ID(s) on the delivery receipt or BOL.
If you have the ability, compare the weight of your shipment against the weight printed on the bill of lading. Record any discrepancies.
Carefully unload your order, counting the items as you unpack them. Be careful not to damage or misplace inventory that has already been received.
If further inspection reveals damage, stop, document the issues, take pictures and submit details via the "Problem" link on the "My Orders" page
Please keep in mind the condition of the items described in the auction, for example salvage condition items are excluded from this process.
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Compare product received to order manifest and document all discrepancies.
Keep copies of all forms and pictures for your records.
If you have any questions, please contact customer service.