Shipping and Receiving

Need to know how shipping works at SupplyDemy? Looking to combine multiple shipments from a single seller?

Do I have to pay the estimate from ShipVista.com?

No. This is just an estimate and there is no requirement for buyers to arrange shipping through ShipVista.com.

ShipVista.com offers our buyers discounted rates. If you want to pay the amount shown you can easily arrange shipment of your order with ShipVista.com using the link in your “Bid Won” email.

How do I receive my shipment?

Please follow the procedure below for all orders you receive.

Following these procedures will help ensure that your shipment is properly received and will reduce issues and make any disputes easier to resolve.

All disputes must be filed within 2 business days of receiving an order.

Please read each item carefully

Do not refuse the shipment - you will be liable for the shipping cost and cannot file a dispute if you refuse it.

Ensure that the pallet or box count matches your invoice and bill of lading. Take note of all identification numbers.

Review the delivery receipt and sign only for services performed.

Keep a copy of your delivery receipt.

Before unloading the truck, inspect the overall condition of your shipment. If there are signs of excessive damage caused by obvious carrier negligence, take pictures while the goods are still in the trailer. Please take detailed notes describing the issues including pallet ID(s) on the delivery receipt or BOL.

If you have the ability, compare the weight of your shipment against the weight printed on the bill of lading. Record any discrepancies.

Carefully unload your order, counting the items as you unpack them. Be careful not to damage or misplace inventory that has already been received.

If further inspection reveals damage, stop, document the issues, take pictures and submit details via the "Problem" link on the "My Orders" page

Please keep in mind the condition of the items described in the auction, for example salvage condition items are excluded from this process.

• Compare product received to order manifest and document all discrepancies.

Keep copies of all forms and pictures for your records.

If you have any questions, please contact customer service.

How does 'Buyer Arranges' shipping work?

“Buyer Arranges Shipping” means that winning buyers are responsible for hiring and paying a carrier to pick up their merchandise from a seller. If an auction is “Buyer Arranges,” a shipping estimate instead of a shipping cost will appear near the field to input your bid. SupplyDemy uses ShipVista.com to generate shipping estimates. Your Bid Won email will include a link to ShipVista.com, who will then work to provide you an accurate quote that is as close as possible to the original estimate. 

Some orders may not be eligible for international shipping regardless of the shipping method listed. This is noted in SupplyDemy auction descriptions as Shipping: "Continental Canada Only."

What do I do if there's a problem with my shipment?

If your shipment is late or if there is obvious carrier damage, please file a claim directly with your carrier.

For all other problems, please contact our disputes team via the “Problem” button on the “My Orders” page. You must accept the shipment in order to file a dispute with SupplyDemy. 

How does 'Seller Arranges' shipping work?

Fixed price, flat rate or free shipping means that the seller has engaged a carrier to deliver the product to a buyer. A shipping cost will appear on the auction and is added to your final bid amount after you’ve won an auction. Placing a bid means that you agree to pay this shipping cost in addition to your winning bid amount.

Buyers may not "opt-out" of this shipping option and deliveries will be made to the address on file in your SupplyDemy account.

International buyers will always be responsible for their own shipping arrangements unless otherwise noted. Some orders may not be eligible for international shipping regardless of the shipping method. This is noted in Supply auction descriptions as Shipping: "Continental USA Only."

What do I do if something in my shipment is broken?

If something in your shipment is broken, please contact our Disputes team immediately for help resolving the issue via the “Problem” button on the “My Orders” page. You must accept the shipment in order to be able to file a dispute with SupplyDemy. 

If there is obvious carrier damage, please file a claim directly with your carrier.

Can I change the shipping address on an existing order?

Please confirm your shipping address is correct during the checkout process.

Buyers are able to update the shipping address for an existing order as long as it is not marked as “Paid”. In order to do so, please log into your account and click "Orders" from the top right menu. Select the order and update the address as necessary.

Once an order is marked “Paid”, a buyer is no longer able to update the shipping address for that order. Additional arrangements will need to be made with the seller who may or may not be able to accommodate the request.

Neither SupplyDemy nor the seller are responsible if an incorrect address is associated with an account or order. It is the buyer's responsibility to verify all information prior to paying.

For additional information on finalizing or changing shipping details including address changes or additional services, please see Shipping Checkout for more information.

Can I pick up the order myself?

In limited situations, a seller may allow a buyer to pick up merchandise themselves as long as they are properly equipped to do so. If pick up is available, auction descriptions will state that the Buyer is allowed to pickup or arrange their own shipping. For any requests to pick up orders that do not state this, please contact the seller using the Ask a Seller link on the auction. You may also reach out to Customer Service for these inquiries. Please be aware that exact pickup details are not released until the order has been paid for by wire. 

Can I consolidate (combine) multiple orders into one shipment?

Many of our sellers offer consolidated shipping for buyers who win multiple auctions. This will need to be coordinated between the shipper and a buyer after each order has been paid in full. To request consolidation, please contact the seller at the information provided in your Order Paid Confirmation email. If your orders are eligible for consolidation at a lower shipping cost, the seller or carrier will contact SupplyDemy and SupplyDemy will issue the difference as a refund via a SupplyDemy Balance account credit.

How do I change my default shipping address?

Buyers can update a shipping address by logging into your account, and clicking "Account" from the top right menu. This brings up your Address Book where you can update a default address or add an additional address.

Please note that this will only update the default address for future orders, not current orders. For current orders that have already been won, please change this information in the Order Detail page. Buyers are expected to review their default address prior to bidding. Neither SupplyDemy nor the seller are responsible if an incorrect address is associated with an account or order. It is the buyer's responsibility to verify all information prior to bidding.