Payments

Looking for information about how to pay for your order? Do you have a SupplyDemy Balance account credit to use?

How it Works: Payments

SupplyDemy accepts payment for all auctions via wire transfer. Payments are due within two (2) business days of the auction end date.

SupplyDemy makes every effort to process all wire payments within one (1) business day. SupplyDemy does not consider Saturday, Sunday, or any major holidays as a business day.

To ensure proper credit, please include your Order Number in the “Memo” section of the wire. If you’re paying for multiple orders, do not include a comma in between order numbers. Your Order Number is found in the “Bid Won” email or in Orders on "My Dashboard."

SupplyDemy makes every effort to process all wire payments within one (1) business day. Merchandise will be released for shipment once payment confirmation is received from SupplyDemy’s Finance Department.

If you have not received confirmation of payment from SupplyDemy within one (1) business day or have any questions regarding payment please contact customercare@SupplyDemy.com.

How do I pay for my order?

SupplyDemy accepts payment for all auctions via wire transfer. Payments are due within two (2) business days of the auction end date. Instructions for wire payment through most major banks are provided during the self-checkout process.

Wire information is also contained in your "Bid Won" email. 

When is payment due?

Payments for all orders are due within two (2) business days.

Can I pay for multiple orders with one wire payment? Can I combine payments for orders?

Buyers are welcome to pay multiple orders with one wire as long as this will not delay payment and the bank information for each order is the same.

Please include each of the Order Numbers (e.g. TGT01234) that you are paying for, in the wire transfer “Memo” field. Do not put a comma in between the Order Numbers -- use just a space to separate each number.

What do I do after I have paid?

You should receive an email from SupplyDemy confirming your payment within one (1) business day. Your order status will be changed to "Paid" on your account once SupplyDemy has successfully processed your payment.

If the order is a "Buyer Arranges Shipping" auction, pick up instructions and seller contact information are included in your "Order Paid" email. Shipping arrangements can be made as soon as you receive this email.

If the order is a Seller Arranges or Free Shipping auction, the seller will ship your merchandise within five business days, after you pay for the order, to the shipping address listed on your account at the close of the auction. You will be notified via email with tracking information.

If you do not hear from the seller within five business days, please contact SupplyDemy Customer Support.

How do I find out if I have a SupplyDemy Balance (account credit)? How do I apply my SupplyDemy Balance to an order?

Occasionally, a buyer is issued an account credit by SupplyDemy; you might have a SupplyDemy Balance as a result of this.

To learn more about what SupplyDemy Balance is, and to see how to find and apply a SupplyDemy Balance,  

Can I pay cash?

SupplyDemy does not accept cash, checks, or Western Union for payment at this time. SupplyDemy does not accept cash payments at any of our offices or seller locations for security reasons.

All payments are due via wire transfer.

Can I pay with a credit card?

SupplyDemy does not accept credit card payments at this time.

What is the Buyer's Premium?

The buyer's premium is only applicable to the SupplyDemy (US and Canada) marketplaces.

This is a standard auctioneering fee which adds 10% of your final bid price to the order total. Please keep this in mind when bidding on Supplydemy.com (US and Canada) auctions.

The Buyer’s Premium covers costs associated with sourcing and maintaining listings and marketplaces plus services including payment collection and dispute resolution.

Where is my invoice?

You can retrieve your invoices by following these steps:

• Login in to your account
• Click on "Account" in the top right corner of the page
• Click on "Orders"
• On each order, click on "Details"
• Click on the "Print" icon in the top right corner
• Your "Bid Won" email also serves as an invoice. Look out for this email after winning an auction.

If you have any questions about how the "Bid Won" email serves as the invoice, please email customercare@SupplyDemy.com.

What currency are auctions transacted in?

All auctions are transacted in CAD unless otherwise stated.

PayPal Instructions

SupplyDemy accepts Paypal for auctions won for $350 or less. SupplyDemy requires that buyers cover all associated transaction fees;

• 3% of the total + $0.30 for domestic buyers
• 4% of the total + $0.45 for international buyers

Note: if you do not include the correct fees in your total payment, your payment may be rejected and your order canceled.

In your Paypal account go to "Send & Request," then "Pay for Goods and Services," and send an email containing the Order Number and new total, including the transaction fees, to customercare@SupplyDemy.com.

Please be sure to include the Order Number in the "Special Instructions to Seller" section to ensure we credit payment to the correct order.

If you are using Paypal to pay a reinstatement fee, please notate that the payment is for a reinstatement fee and provide the appropriate order number.

In the event there are issues with your order, you must agree to go through SupplyDemy’s dispute process and not contest it through Paypal.