Report a Problem

If you have a problem with one of your orders or see something on the site that doesn't seem right.

Are These Products Authentic?

SupplyDemy does not allow, or facilitate the sale of, counterfeit items. If you believe counterfeit merchandise is being sold on our platform, please email supporting evidence to customercare@SupplyDemy.com immediately.

How do I file a dispute?

In order to file a dispute for an order, please follow these steps:

(1) Log in to your account

(2) Navigate to the My Orders page

(3) Find and click on the File A Dispute button underneath the order for which you wish to file a dispute.

The system will then prompt you to enter detailed information regarding your dispute.

If you are unable to find the File a Dispute button, please contact customercare@SupplyDemy.com

This is time-sensitive, so please create a dispute quickly or the allowable time-frame for the dispute may pass. 

How long do I have to file a dispute?

All claims must be filed within 2 days of delivery to a U.S. address, or within 30 calendar days of the purchase date if the product has not been delivered.

Claims associated with stolen property/counterfeit products must be made within 90 calendar days of the purchase date.

After you file a claim, your complaint will be investigated by an outside third party, Trade Assurance Agency (TAA). TAA will first attempt to reach an amicable resolution between buyer and seller. If a resolution cannot be reached with the seller, you’ll be notified of the settlement you qualify for. Claim processing times can differ depending on the nature of the dispute, but every effort will be made to finalize your claim within 10 business days.

While your claim is being investigated, do not sell, alter, or return the disputed product until receiving official authorization by TAA to do so.

For more information regarding the SupplyDemy Protection Program.