SupplyDemy Buyer Protection Program

Auctions over $300, sold are automatically protected.

Overview

Buyer Protection protects your purchase in the unlikely event that the seller does not properly disclose the product's condition, incorrectly lists the product type or model, fails to deliver the goods or if the goods are stolen.  

What's covered?

• The inventory has damage or defects not previously disclosed in the auction listing
• The inventory quantity was listed incorrectly
• The product type/model was listed incorrectly
• The product was stolen at the time of transaction
• The seller doesn’t produce the inventory after the buyer receives receipt of winning bid

What’s not covered?

• Any transaction canceled by the buyer
• Any loss due to damage or misrepresentation discovered by the buyer prior to completion of the transaction
• Any ancillary losses, punitive damages, lost profits, inspections cost, restocking fees or other expenses incurred by the buyer
• More than one claim by the buyer on the same completed transaction.

Buyer Protection does NOTapply if:

• Purchases are under CAD $300.
• Buyer fails to submit payment.
• Buyer refuses delivery of product.
• Buyer deactivates account.
• Buyer resides outside the U.S. or Canada (at the time of the transaction).
• Buyer purchased the inventory on a marketplace other than SupplyDemy.

How to file a claim?

To file a claim and request a reimbursement, click the “PROBLEM?” link on your order page and fill out the claim form. The claim must be filed within 2 days of delivery, or within 30 days of the purchase date if the product has not been delivered. Claims associated with stolen property must be made within 90 days of the purchase date. You will be contacted about next steps within one business day.

How long will the claim process take?

After you file a claim, your complaint will be investigated by outside third party, Trade Assurance Agency (TAA). TAA will first attempt to reach an amicable resolution between buyer and seller. If a resolution cannot be reached with the seller, you’ll be notified of the settlement you qualify for. Claim processing times can differ depending on the nature of the dispute, but every effort will be made to finalize your claim within 10 business days.

While your claim is being investigated do not sell, alter or return the disputed product until receiving official authorization by TAA to do so.

How much is covered?

Buyer Protection covers the total amount of the eligible inventory plus up to $1000* in documented shipping expenses, up to $20,000. 

* If you qualify for a refund of the entire purchase price, you will be reimbursed for your original shipping expenses, up to a maximum of $1000. In order to get the shipping reimbursement, the product must be returned to the seller or resold on SupplyDemy Solutions LLC by TAA. 

Termination or Amendment

SupplyDemy may terminate Buyer Protection or modify these Terms & Conditions with or without notice to you. The Terms & Conditions of the Buyer Protection Program specified on this page at the time of your purchase will apply. It is your responsibility to periodically review these Terms & Conditions to ensure you are familiar with them at the time of your purchase.

In addition to these Terms & Conditions, your use of the Site and Services is subject to the terms of the SupplyDemy Terms of Use, and if you bid upon, purchase, offer for sale, or sell Inventory, the SupplyDemy Terms of Purchase.